Comments for Shop4training.com blog http://www.shop4training.com/blog Just another WordPress weblog Tue, 07 Sep 2010 20:50:01 +0000 http://wordpress.org/?v=2.3.1 Comment on How to create customer Loyalty by Susan Hayes, ILTB Stock Market Training http://www.shop4training.com/blog/?p=6#comment-6 Susan Hayes, ILTB Stock Market Training Mon, 29 Dec 2008 14:36:57 +0000 http://www.shop4training.com/blog/?p=6#comment-6 Personally, as both a consumer and a businesswoman, I am always watchful of both giving and receiving customer service. I was reading "Grabing the Oyster" over Christmas, an insightful book into the lives, minds and successes of Irish entrepreneurs. I would be a regular reader of articles and books on this subject and it came through in practically all of the stories, just HOW important customer service is, not just to be a good citizen and provide customers with an enjoyable experience with your company, but instead how paramount it is to the crucial survival of your enterprise. Fergal Quinn has the idea summed up very nicely in his logo of the boomerang - give your custumers the quality of service that will bring them back. So, as 2009 beckons, why don't we all join together to bring Ireland to the top of the ranks of customer service and bring back the "Cead Mile Failte". My best wishes for the year ahead, Susan Hayes, ILTB Stock Market Training Personally, as both a consumer and a businesswoman, I am always watchful of both giving and receiving customer service.

I was reading “Grabing the Oyster” over Christmas, an insightful book into the lives, minds and successes of Irish entrepreneurs. I would be a regular reader of articles and books on this subject and it came through in practically all of the stories, just HOW important customer service is, not just to be a good citizen and provide customers with an enjoyable experience with your company, but instead how paramount it is to the crucial survival of your enterprise.

Fergal Quinn has the idea summed up very nicely in his logo of the boomerang - give your custumers the quality of service that will bring them back.

So, as 2009 beckons, why don’t we all join together to bring Ireland to the top of the ranks of customer service and bring back the “Cead Mile Failte”.

My best wishes for the year ahead,

Susan Hayes,
ILTB Stock Market Training

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